Smart Helpdesk & Ticket Management System
Streamline customer support with digital ticket creation, automated staff assignment, and issue tracking dashboards—powered by Odoo with no recurring software subscription costs.
At UniSchool, we empower IT service providers, software vendors, hardware suppliers, and technical support agencies to elevate their client service experience. Built on Odoo’s dedicated Helpdesk framework, we deliver an organized ticket management ecosystem that centralizes incoming support requests, tracks issue resolution stages, and offers clients a dedicated support portal—without any recurring software licensing fees.
🚀 Key Features & What's Included
Centralized Ticket Management Dashboard: View, filter, and organize all incoming customer support tickets from a single intuitive dashboard.
Dedicated Client Support Portal: Provide clients with a modern self-service portal where they can submit new support requests and track the real-time status of open issues.
Automated Ticket Assignment & Workflow: Automatically route incoming tickets to available support agents or specific technical teams based on issue categories.
Issue Status & Stage Tracking: Categorize tickets by clear resolution stages (e.g., New, In Progress, Awaiting Customer, Solved, Cancelled).
Communication & Issue History: Keep a complete log of all internal notes, client replies, and resolution steps for every support ticket.
Custom Domain Setup: Complete technical setup to host your customer helpdesk portal on your custom business domain or subdomain.
🎯 Ideal For
IT Consultancies & Managed Service Providers (MSPs)
Software Development & Web Agencies
Computer, Network & Hardware Security Companies
Electronics & Industrial Equipment Suppliers
Any service-oriented business requiring organized technical support and issue resolution.
🛠️ UniSchool Implementation & Onboarding
We don't just set up software — we build an end-to-end client support portal for your operations:
Initial System Setup & Configuration: Custom backend creation, ticket stage definitions, team routing rules, and portal styling.
Support Team & Category Setup: Uploading staff agent profiles, defining support categories, and configuring issue priority levels.
Support Staff Training: Practical training for support agents on handling tickets, writing resolution notes, and closing customer requests efficiently.
Dedicated Technical Support: Ongoing system maintenance, subdomain setup assistance, and prompt technical help to ensure 24/7 helpdesk uptime.
💡 Why Choose UniSchool?
No Monthly Software Subscriptions: Powered by Odoo's One App Free ecosystem.
One-Time Implementation & Support: Pay only for initial system setup, portal customization, and technical onboarding.
Local Expertise: Responsive, Sri Lanka-based technical support tailored to keep your service operations running smoothly.